Return, Refund and Cancellation Policy

FlexyWrap Return, Refund, and Cancellation Policy

At FlexyWrap, we strive to provide high-quality products and excellent service to our valued customers. Please review our policy regarding returns, refunds, and cancellations carefully before making a purchase.

Cancellation Policy

• Once an order has been shipped, it cannot be cancelled.
• Orders can only be cancelled prior to shipment by contacting our customer support team.

Return and Refund Policy

We offer returns and refunds only in the following cases:

1. Damaged Products: If the product is delivered with visible damage.
2. Wrong Size/Colour: If the product received is of a different size or colour than what was ordered.

To be eligible for a return or refund:

• You must notify us within 24 hours of receiving the product.
• Please provide clear photographs showing the damage or incorrect size/colour to assist with your request.

Return Process

1. Contact Us: Reach out to our customer support team within 24 hours of delivery to initiate a return.
2. Provide Proof: Attach photographs showing the issue (damage, wrong size/colour).
3. Approval: Once we approve your return request, we will provide instructions for returning the product.

Refund Process

• Upon receiving and inspecting the returned item, we will notify you of the status of your refund.
• If approved, refunds will be processed to the original method of payment within 7-10 business days.

Please note:

• Returns are not accepted for any other reasons besides damage or wrong size/colour.
• Products must be returned in their original packaging.

If you have any questions or need further assistance, feel free to contact our customer support team. We are here to help!

Thank you for choosing FlexyWrap!